13 hours ago

NHS Faces Criticism for Ineffective Complaint Handling as Confidence Wanes

NHS Faces Criticism for Ineffective Complaint Handling as Confidence Wanes
Generated image for illustrative purposes
7 Highlights
  • Public satisfaction with NHS is at a 40-year low of 24%.
  • NHS complaints hit a record high of 241,922 in 2023/24.
  • Only fewer than 10% of patients formally complain about poor NHS care.
  • Healthwatch England warns of distrust in NHS complaints process.
  • People fear that complaints might affect future NHS treatment.
  • Quarter of people in England experienced poor NHS care last year.
  • Healthwatch calls for mandatory NHS ICBs response times to complaints.
Vote 1
0

References

0 Comments

Be the first to comment

Add your thoughts and get the conversation going.

Related Articles

Explore Your Interests

Create an account and enjoy content that interests you with your personalized feed

Unlimited Access
Personalized Feed
Full Experience
By continuing, you agree to the Privacy Policy.. You also agree to receive our newsletters, you can opt-out any time.