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Starbucks Trains Staff in De-Escalation Amid Policy Changes
Trib.al
- Starbucks limits access to paying patrons only, starting January 27.
- CEO Brian Niccol pushes 'back to Starbucks' for improved customer experience.
- Staff trained in empathy and de-escalation for handling conflicts with non-buyers.
- Indoor seating reserved for customers and their companions only.
- Employees guided to involve supervisors during difficult situations.
- No refills for non-buyers; bottled water or free with purchase advised.
- Managers receive 40-hour training to uphold new customer service standards.
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