business / policies
3 hours ago

Starbucks Trains Staff in De-Escalation Amid Policy Changes

Starbucks Trains Staff in De-Escalation Amid Policy Changes
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7 Highlights
  • Starbucks limits access to paying patrons only, starting January 27.
  • CEO Brian Niccol pushes 'back to Starbucks' for improved customer experience.
  • Staff trained in empathy and de-escalation for handling conflicts with non-buyers.
  • Indoor seating reserved for customers and their companions only.
  • Employees guided to involve supervisors during difficult situations.
  • No refills for non-buyers; bottled water or free with purchase advised.
  • Managers receive 40-hour training to uphold new customer service standards.
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