shopping / groceries
25 days ago

Morrisons Faces Tech Glitch, Delays, and Shopper Fury Ahead of Christmas

Morrisons Faces Tech Glitch, Delays, and Shopper Fury Ahead of Christmas
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7 Highlights
  • Tech glitches disrupted Morrisons and Ocado's Christmas deliveries.
  • Morrisons offered a 10% discount after website errors affected sales.
  • Ocado faced delays due to robotic issues with chilled and frozen foods.
  • Issues lasted over a day on the busy shopping day, December 23.
  • Customers' frustrations were amplified on social media over order issues.
  • Kantar forecasts UK Christmas grocery sales to hit £13 billion, showing significance.
  • Morrisons committed to regaining trust, but cause of glitches remains unclear.
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