business / other
14 hours ago

HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash

https://www.tomshardware.com/peripherals/printers/hp-intentionally-made-customers-hold-for-15-minutes-for-telephone-customer-service-then-quickly-canceled-it-due-to-backlashhttps://www.techradar.com/pro/hp-is-forcing-support-customers-to-wait-15-minutes-before-talking-to-anyonehttps://arstechnica.com/gadgets/2025/02/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times/
Tomshardware.com and 3 more
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash Open in Tomshardware.com
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References

HP is apparently forcing customer support callers to wait 15 minutes before talking to anyone

https://www.techradar.com/pro/hp-is-forcing-support-customers-to-wait-15-minutes-before-talking-to-anyoneTechradar.com
HP is apparently forcing customer support callers to wait 15 minutes before talking to anyone

HP realizes that mandatory 15-minute support call wait times isn’t good support

https://arstechnica.com/gadgets/2025/02/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times/Arstechnica.com
HP realizes that mandatory 15-minute support call wait times isn’t good support

If you ever got the feeling a customer support line is intentionally keeping you on hold in the hope you'll go away it turns out the HP is doing precisely that with a minimum 15 wait

https://www.pcgamer.com/hardware/if-you-ever-got-the-feeling-a-customer-support-line-is-intentionally-keeping-you-on-hold-in-the-hope-youll-go-away-it-turns-out-the-hp-is-doing-precisely-that-with-a-minimum-15-wait/Pcgamer.com
If you ever got the feeling a customer support line is intentionally keeping you on hold in the hope you'll go away it turns out the HP is doing precisely that with a minimum 15 wait

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